Right of Withdrawal / Right of Revocation
The term “right of withdrawal”, which is common in Austria, corresponds to the term “right of cancellation”, which is common in Germany and used in the Consumer Rights Directive. We therefore use the equivalent term “right of withdrawal (Rücktrittsrecht)”. Only the term “right of withdrawal” is used in the cancellation policy. This is equivalent to the Austrian term “Rücktrittsrecht. Details can be found in the cancellation policy.
Eliminated right of withdrawal (right of rescission)
For goods that are delivered and are not suitable for return after use or use for reasons of hygiene, the right of withdrawal (right of rescission) does not apply if the goods have been used or used after delivery.
Explanation for the revocation
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods;
In order to exercise your right of withdrawal, you must contact us at
A-9020 Klagenfurt, Austria
by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.
You can also fill out and submit the model withdrawal form or another clear declaration on our website www.b-organic.shop. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days.
We will bear the costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Sample withdrawal form
Click HERE to download the sample cancellation form.